I have to admit I did not actually send my reply to my colleague, Jonah... I usually let this sort of thing fester in my brain before clicking the send button. But it did give me a chance to sort things out in my own head. What I did send my friend, was an invitation to continue our discussion in person. He agrees that TOC is "fantastic" but finds it hard to apply in financial services... I can't wait to find out where he is coming from in more detail...
...more to come...
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